Practical guides
Guides: numbers, 9-1-1, scams and business phones
Clear answers to the questions people ask about their phone number in Québec. Every guide cites its official sources.
All guides
Virtual numbers: what they are for and how to choose one
What a virtual number is, common uses, choosing the area code and the criteria for comparing services.
Keeping your number when you switch providers in Québec
The steps of a number transfer, what to prepare, how long it takes and the special case of internet phone service.
9-1-1 and internet phone service: what you need to know
How a 9-1-1 call is routed on an internet phone service, its limits and simple steps to be ready.
Wi‑Fi calling explained simply
The difference between your phone's Wi‑Fi calling and calls in an app, what makes call quality and the precautions for 9-1-1.
Separating work and personal life with a second number
The ways to have two numbers, their pros and cons, and the habits that make the separation work.
How to compare second-number apps
A simple checklist to compare second-number apps: real price, the number, 9-1-1, privacy and French.
VoIP phone systems for small businesses in Québec
What an internet phone system does, what connection it needs, and the points to settle: number, 9-1-1, French, recording.
Law 25 and your phone data
What Law 25 changes for your call logs, texts, voicemails and recordings, your rights and the duties of businesses.
Choosing a local area code in Québec
Québec's area codes, region by region, and the criteria for choosing the one for your new number.
Protecting your number from text message scams
Common text scams, the warning signs, good reflexes and what to do if you were a victim.
AI receptionist for a small business: good practices
What an AI receptionist does well, how to frame it, and the transparency and privacy rules to follow in Québec.
How we write these guides
These guides are written by the MIMT team in Montréal, French first. They explain rules and practices that apply to every provider, not only to MIMT. When a rule comes from a public body, we name it and link to its page: the Canadian Radio-television and Telecommunications Commission (CRTC), the Commission for Complaints for Telecom-television Services (CCTS), Québec's Commission d'accès à l'information (CAI) or the Canadian Anti-Fraud Centre.
Each guide ends with a short section on what MIMT does, clearly separated from the rest. Rules change: the date of the last review is shown on every guide. These guides give general information and are not legal advice.
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