Help
Frequently asked questions
Short, honest answers.
MIMT in general
What is MIMT?
MIMT (Mobile Innovation Modern Telecommunications) is an internet phone service built in Montréal, French first. MIMT Mobile gives you a real Canadian number in an app to call and text over Wi‑Fi or data. MIMT Business is a business phone system billed per line. MIMT is part of the GROUPE TAKATAK ecosystem.
Is MIMT available now?
Yes. Pick your number on mimt.ca, pay for your plan and the number is activated as soon as payment goes through.
Do prices include taxes?
No. Prices are in Canadian dollars, before GST, QST and the Québec 9-1-1 municipal tax. They are proposed launch prices and will be confirmed before any paid sign-up.
MIMT Mobile
Is the Free plan really free?
Yes, $0 per month, with in-app ads. It works between MIMT apps: unlimited texts and 120 minutes of calls per month. It does not include a phone number: to call and text any number, choose Essential ($12.99/month).
How do I keep my number if I rarely use it?
With Essential ($12.99/month) or Premium ($29.99/month), your number stays yours as long as the plan is paid, even when inactive.
Does MIMT replace my cell carrier?
No. MIMT Mobile is an app that uses Wi‑Fi or your mobile data. You keep your current cell plan. A MIMT cellular service is being considered, but it needs an agreement with a network provider: no date or price is announced.
Does it work without Wi‑Fi?
Yes, over mobile data. Without an internet connection, the app can't call or text. Calls use data: check your data plan, especially when roaming.
Can I use MIMT on my computer?
Yes, a web app is in preparation at app.mimt.ca: calls, texts and voicemail in your browser, with the same account and number as on your phone.
Can I bring my current number to MIMT?
Yes, and MIMT charges no transfer fee. The transfer is done online with an electronically signed authorization; it opens at launch. Your current provider's fees or contracts remain your responsibility. If you leave MIMT, you can port your number to another provider.
What about international calls?
They aren't included in plans. They're prepaid with international credit, at the rate shown in the app. They aren't available on the Free plan.
MIMT Business
How much does MIMT Business cost?
Business: $34.99 per line per month, with 300 outbound minutes per line. Business Pro: $44.99 per line per month, with call recording. Proposed launch prices, before taxes. No hardware to buy.
Does the auto-attendant speak French and English?
Yes. The greeting menu (“For sales, press 1”) is French first, with an English version. Use text-to-speech or your own recorded greeting.
Are Québec holidays handled?
Yes. You set your business hours and the system can close automatically on Québec statutory holidays (New Year's Day, Good Friday, National Patriots' Day, Fête nationale, Canada Day, Labour Day, Thanksgiving, Christmas), plus your own closures. After-hours calls go where you choose: voicemail, an on-call mobile or the AI receptionist.
Can calls be recorded?
Yes, with Business Pro. A message always tells the other person before any recording (“This call may be recorded…”). Recordings are deleted after 90 days by default; you can change this period.
Artificial intelligence
What does MIMT's AI do?
It summarizes your voicemails, suggests short replies to your texts (never sent without you), labels doubtful calls and texts “Likely spam” and, for businesses, can answer the phone as a virtual receptionist. The AI is provided by Claude, from Anthropic.
Are my messages sent to the AI without my consent?
No. Voicemail summaries, suggested replies and AI text analysis need your separate consent, which you can withdraw at any time. Without it, nothing is sent to the AI provider and the rest of the service works normally.
Which plans include AI?
Premium, Business and Business Pro. Each account has a monthly AI cost cap (for example $2.00 per month on Premium); once reached, AI pauses until next month, while calls, texts and voicemail keep working.
Do callers know they're talking to an AI?
Yes. The virtual receptionist always introduces itself as an artificial intelligence agent at the start of the call and says the conversation is transcribed. It can transfer the call to a person or take a message.
9-1-1, privacy and complaints
Can I call 9-1-1?
Yes, with limits that apply to internet services. You must register your address before your first call and keep it current. 9-1-1 is never blocked by your plan, limits or balance.
What do you do with my data?
We collect the minimum needed to provide the service and don't sell your information. The service database is planned in Canada. Some providers may process information outside Québec; we assess every transfer before making it.
How do I cancel?
You'll be able to cancel in the app or by writing to us. Details will be in our terms, shown before any payment.
My problem isn't solved.
See our complaints process. If we don't resolve your complaint, you can go to the Commission for Complaints for Telecom-television Services (CCTS), free of charge.
Can't find your answer? Write to us (info@mimt.ca).